Effective Date: 05-08-2025
At Teddy Tales, we aim to deliver your little one’s outfits safely and quickly across India. Here’s everything you need to know about how we handle shipping:
1. Delivery Locations
We currently deliver across India through trusted delivery partners. Please ensure your address and pin code are accurate to avoid delays.
2. Order Processing Time
– Orders are typically dispatched within 1–3 working days from the date of confirmation.
– You will receive a tracking link via email or WhatsApp once your order is shipped.We currently deliver across India through trusted delivery partners. Please ensure your address and pin code are accurate to avoid delays.
3. Estimated Delivery Time
– Orders are usually delivered within 8 working days from the date of dispatch.
– Delivery timelines may vary slightly during festivals, holidays, or unforeseen delays.
4. Shipping Charges
– Free Shipping across India on all prepaid orders above ₹1500
– A flat shipping fee may apply for orders below that amount (visible at checkout)
5. Cash on Delivery (COD)
– COD is available on eligible pin codes.
– Please ensure someone is available to receive and pay for the package at the time of delivery.
– Repeated COD order cancellations or refusals may result in account restrictions.
6. Delays or Failed Deliveries
– In case of delays beyond the standard timeline, our team will notify you.
– If delivery fails due to incorrect address, unavailability, or unreachable phone number, the order may be returned to us. Reshipping may require additional charges.
7. Returns & Shipping Cost
– If you choose to return a product, shipping charges paid at the time of purchase will not be refunded.
– Return shipping costs are to be borne by the customer unless the return is due to a mistake from our side (wrong or damaged item).
8. Need Help?
We’re always happy to assist.
Email: support@teddytales.in
Whatsapp: +91 9699696927
Mon–Sat | 10 AM to 7 PM IST