1. No Return / No Exchange Policy
At Teddy Tales, we prioritize hygiene and safety, especially since our products are designed for babies and young children.
For this reason, once an order has been delivered, returns or exchanges are generally not accepted. This policy ensures that every item remains safe, clean, and hygienic for all customers.

2. Size Confirmation Before Dispatch
To help you choose the correct size, our team may contact you via WhatsApp before dispatch to confirm sizing details.
You can also request additional product photos, measurements, or guidance to ensure you select the most suitable size before shipment.

3. Exceptions
In rare cases, we do accept return requests if the product delivered is:

  • Damaged
  • Defective
  • Incorrect

Customers must notify us within 48 hours of delivery, along with clear photographs of the issue for verification.

4. How to Report an Issue
To report any issue, please share the following details with our support team:

  • Order number
  • Product name
  • Clear images showing the issue

Our team will review the request and guide you through the next steps.

📧 Email: support@teddytales.in
📱 WhatsApp: +91 9699696927

5. Refund Process
Once the issue or returned item has been verified, refunds will be processed within 5–7 working days.

  • Prepaid orders: Refund will be credited to the original payment method
  • Shipping charges are non-refundable

6. Order Cancellation
Orders can be cancelled only before dispatch.
Once the order has been shipped from our warehouse, cancellation requests will not be accepted.