1. Delivery Locations
Teddy Tales delivers products across India through trusted courier and logistics partners.
Customers are requested to provide a complete and accurate shipping address, including a valid pin code and contact number. Incorrect or incomplete details may lead to delays or failed deliveries.
2. Order Confirmation & Size Verification
To ensure the best fit and avoid sizing issues, our team may contact you via WhatsApp after your order is placed. This step helps us verify size selection and product details before dispatch, ensuring the correct item reaches you the first time.
3. Order Processing Time
Once your order is placed and confirmed, it is typically processed within 1–3 working days.
After dispatch, you will receive a tracking link via email or WhatsApp to monitor your shipment.
4. Estimated Delivery Time
Orders are usually delivered within 5–8 working days after dispatch, depending on your location.
Please note that delivery timelines may vary due to courier delays, weather conditions, holidays, or high order volumes during festive seasons.
5. Shipping Charges
- Free shipping on prepaid orders above ₹1,500 across India
- For orders below ₹1,500, a flat shipping charge may apply
- The exact shipping fee will be displayed at checkout before completing your purchase
6. Failed Deliveries
If delivery fails due to incorrect address, customer unavailability, or an unreachable contact number, the order may be returned to us by the courier partner.
In such cases, re-shipping may require additional shipping charges.
7. Need Help?
We’re here to assist you!
- 📧 Email: support@teddytales.in
- 📱 WhatsApp: +91 9699696927
- 🕒 Support Hours: Monday – Saturday | 10 AM – 7 PM IST