Effective Date: 05-08-2025
Legal Entity: Teddy Tales
1. Overview
These Terms and Conditions govern your use of the Teddy Tales website (www.teddytales.in) and the services we offer. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, please do not use our website.
2. Online Store Terms
• You must be at least 18 years old or accessing the site under the supervision of a legal guardian to make a purchase.
• You may not use our products for any illegal or unauthorized purpose.
• A breach of any of these Terms will result in immediate termination of your Services.
3. Product Accuracy
• All product images are for illustration purposes only. Actual colors and packaging may vary due to screen settings and lighting.
• We make every effort to display products and information accurately, but we do not warrant that product descriptions or other content on the website are error-free, complete, or current.
4. Pricing and Payment
• Prices are subject to change without notice.
• All prices are listed in Indian Rupees (INR).
• We reserve the right to refuse or cancel orders in case of incorrect pricing or stock errors.
• All payments are processed via secure third-party payment gateways. Teddy Tales does not store your payment information.
5. Account Responsibility
• You agree to provide accurate, current, and complete information during checkout and account registration.
• You are responsible for maintaining the confidentiality of your account login information and for restricting access to your device.
• Teddy Tales is not liable for any loss or damage arising from your failure to comply with this responsibility.
6. Shipping and Delivery
• We deliver across India through third-party courier services.
• Orders are usually processed within 1–3 working days.
• Estimated delivery is upto 8 working days depending on location.
• We are not liable for delays caused by courier partners, strikes, weather, or natural disruptions.
7. Returns, Exchange & Refunds
• Return/exchange is accepted only for damaged, defective, or incorrect products.
• Size exchanges are allowed based on availability.
• Return requests must be initiated within 5 days of delivery.
• For more details, refer to our Returns, Exchange & Refund Policy.
8. Third-Party Tools and Services
• We may provide access to third-party tools (e.g. payment gateways, logistics partners) which we do not monitor or control.
• We are not liable for any issues arising from your use of such third-party services.
9. User Comments & Submissions
• Any content submitted by users (e.g. reviews, testimonials) may be used by us for marketing or service improvement.
• You agree not to submit content that is unlawful, abusive, or infringing upon intellectual property rights.
10. Prohibited Uses
You are prohibited from using the site or its content:
• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To infringe upon our intellectual property rights or the rights of others
• To upload malicious code or spam
11. Termination
• We may suspend or terminate access to our site or services at any time without notice for violations of these Terms.
• You may also terminate your use of the site at any time by discontinuing access.
12. Limitation of Liability
• We do not guarantee that your use of our service will be uninterrupted, timely, or error free.
• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products.
13. Indemnification
You agree to indemnify, defend, and hold harmless Teddy Tales and its affiliates from any claims, demands, or liabilities arising out of your breach of these Terms or violation of any law.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
15. Changes to Terms
We reserve the right to update or change these Terms at any time. Any changes will be effective once posted on this page.
16. Need Help?
We’re always happy to assist.
Email: support@teddytales.in
Whatsapp: +91 9699696927
Mon–Sat | 10 AM to 7 PM IST