Effective Date: 05-08-2025
1. Information We Collect
We collect the following types of personal information when you browse, register, or shop with us:
a. Personal Details:
– Full name
– Shipping and billing address
– Mobile number
– Email address
b. Payment Information:
– Payment mode (UPI, credit/debit card, net banking)
– We do not store your card or bank details. Payments are processed via secure, third-party gateways.
c. Device & Usage Data:
– IP address
– Browser type and version
-Time zone and location
– Pages visited, time spent, click actions (via cookies).
2. How We Use Your Information
We collect this information to:
– Process your orders and payments
– Ship products to your correct address
– Communicate order updates or service issues
– Improve your shopping experience on our website
– Send you occasional offers, promotions, or product updates (only if you opt-in)
– Prevent fraud and ensure secure transactions
3. Cookies and Tracking Technologies
We use cookies to enhance your experience. These are small files that:
– Remember your login/session
– Help with cart and checkout tracking
– Provide analytics data on how the site is used
You may choose to disable cookies via your browser settings, though some parts of the site may not function properly.
4. Data Security
We implement reasonable technical and organizational safeguards to protect your data. Our website uses HTTPS encryption and all payments are routed through secure, compliant gateways like PayU.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share your data with:
– Courier and logistics partners for shipping your order
– Payment gateways for transaction processing
– Government authorities, if required under legal obligation
All third-party partners are expected to maintain data confidentiality.
6. Retention of Data
We retain your data for as long as:
– You have an active account with us
– It is necessary to fulfill your orders
– Required for legal or regulatory compliance
After this period, your data may be securely deleted or anonymized.
7. Your Rights as a Customer
You have the right to:
– Request access to your stored data
– Correct or update your information
– Withdraw consent for marketing emails at any time
– Request deletion of your account (by writing to us)
To make any of these requests, contact us at contact@teddytales.in.
8. Children’s Privacy
Our website and services are intended for adult users (parents/guardians). We do not knowingly collect data directly from children under the age of 18.
9. Third-Party Links
Our website may contain links to other websites (e.g., courier tracking pages). We are not responsible for their privacy practices or content.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page. Your continued use of the site after any modifications constitutes your acceptance of the new terms.
11. Contact Us
For questions about this policy, or to exercise your data rights, mail us: contact@teddytales.in